Corporate Policy

Core Values

Niotan strongly believes and supports the following corporate values:

  • Ethics/Integrity— all our activities will be conducted at the highest levels of industry standards.
  • Legal— all of our activities will be in full compliance with applicable laws and regulations.
  • Quality— we will continue to offer/produce/manufacture the highest quality products and services.
  • Customers— we will work continuously to build long term quality relationships with our customers.
  • Operational Excellence— we will continue to improve our ability to manufacture quality products in a safe, reliable, environmentally friendly manner with continuous process improvement.
  • People— we will treat all our people, whether employees, providers, customers, investors, partners, etc., with trust and respect.
  • Profitability— we will continue to maximize profitability through cost effective programs and procedures.

Quality Policy

Niotan is committed to reviewing, maintaining and continually improving our Quality Management System.

Our Quality objectives will achieve an industry leadership role by meeting customer requirements and continuously refining and improving our processes.

Niotan's employees operate in an environment where all employees are responsible for the success of the company.

Quality Manual, QA001

Customer Service Policy

Niotan will treat all of our customers — existing, new and prospective — professionally and ethically at all times. Our relationships with our customers are based on:

  • Open communication that is clear, concise, timely & complete
  • Courtesy and respect
  • Genuine desire for a high level of customer satisfaction
  • Confidential and private

Supply Chain Policy

Niotan expects all of our business partners, suppliers, providers, employees, contractors and consultants to conduct business in a professional and legal manner at all times. Niotan incorporates ethical, social and environmental criteria in its procurement agreements and commits to monitoring the performance of its partners and to taking immediate and thorough remedial steps in cases where ethical performance of its business partners comes into question.

Conflict-Free Material Policy

Niotan follows the guidelines published by The Organization for Economic Cooperation and Development (OECD) OECD (2011), OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-affected and High-Risk Areas, OECD Publishing (click here to download)

Niotan strictly prohibits:

  • The procurement of unsubstantiated conflict-free material;
  • The procurement of conflict material;
  • The use of processors or refiners that have not met the requirements of an EICC®-GeSI audit.

Ethics Policy

At Niotan Inc., we expect that all of our employees, officers and directors will treat each other, our customers, and our suppliers with goodwill, trust and respect. As a company, we value honesty, high ethical standards and compliance with laws, rules and regulations.